Return Policy

Service-Based Business

Customstoreux provides wardrobe consultation services, including closet audits, color analysis, personal shopping assistance, and style guidance. As a service-based business, our Return Policy addresses cancellations, refunds, and service modifications rather than product returns.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel or reschedule your consultation appointment.

Cancellation Timeframes

• 48+ Hours Notice: If you cancel your consultation appointment at least 48 hours before the scheduled time, you will receive a full refund or can reschedule at no additional charge.
• 24-48 Hours Notice: Cancellations made between 24 and 48 hours before the scheduled appointment may be eligible for a 50% refund or rescheduling with a rescheduling fee.
• Less Than 24 Hours Notice: Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund, but we may allow rescheduling at our discretion, subject to availability and a rescheduling fee.
• No-Show: If you fail to attend your scheduled consultation without prior notice, no refund will be provided.

How to Cancel

To cancel or reschedule your appointment, please contact us as soon as possible:

• Email: help@customstoreux.cv
• Phone: +1 323 653 5492
• Visit our contact page to send us a message

Refund Policy

Refunds are processed according to the cancellation timeframes outlined above. All refunds will be issued to the original payment method used for the booking.

Refund Processing Time

Once approved, refunds typically take 5-10 business days to appear in your account, depending on your payment provider and financial institution.

Partial Service Completion

If a consultation service is partially completed due to circumstances beyond our control (e.g., client request to end early, technical issues during virtual consultations), we will work with you to determine an appropriate resolution, which may include a partial refund or rescheduling of the remaining service time.

Service Satisfaction Guarantee

We are committed to providing high-quality wardrobe consultation services. If you are not satisfied with your consultation experience, please contact us within 7 days of your appointment to discuss your concerns. We will work with you to address any issues and may offer:

• A complimentary follow-up consultation
• Additional style guidance or resources
• A partial or full refund, depending on the circumstances

Please note that personal style preferences are subjective, and we cannot guarantee specific aesthetic outcomes. However, we are committed to providing professional, helpful, and respectful service.

Subscription Services

For our Seasonal Subscription service, the following terms apply:

• Subscriptions can be cancelled at any time, but refunds are only available for unused portions of the current subscription period if cancelled within 14 days of the initial purchase.
• After the 14-day period, cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for the current period.
• All scheduled consultations within the current subscription period will be honored, but no new consultations will be scheduled after cancellation.

Force Majeure

In the event of circumstances beyond our reasonable control (e.g., natural disasters, pandemics, government restrictions), we reserve the right to reschedule appointments or offer refunds at our discretion. We will make every effort to accommodate affected clients and provide alternative solutions, such as virtual consultations when in-person meetings are not possible.

Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time. If we make significant changes to a service you have already booked, we will notify you as soon as possible and offer:

• The option to proceed with the modified service
• A full refund if the modifications are unacceptable to you
• An alternative service of equal or greater value

Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks may result in additional fees and can impact your ability to use our services in the future. We are committed to working with you to find a satisfactory resolution.

Third-Party Services

If our consultation services include recommendations for third-party products or services (e.g., clothing retailers), any purchases made from third parties are subject to those third parties' return and refund policies. Customstoreux is not responsible for returns, refunds, or exchanges of products purchased from third-party retailers.

Contact Information

For questions about cancellations, refunds, or this Return Policy, please contact us:

Email: help@customstoreux.cv
Address: 311 1/2 Sweetzer Ave, Los Angeles, CA 90048, United States
Phone: +1 323 653 5492

We aim to respond to all refund and cancellation requests within 2 business days.

Updates to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.